Terms & Conditions

Introduction

These Terms & Conditions govern the relationship between Safaar and the Traveller booking a journey or experience through Safaar. By confirming a booking with Safaar, the Traveller acknowledges having read, understood and accepted these Terms & Conditions. Safaar designs and organises tailor-made journeys and curated experiences in collaboration with carefully selected partners including accommodations, guides, transportation providers and experience hosts.

Nature of Safaar Services

All journeys offered by Safaar are individually designed and tailor-made based on the Traveller’s preferences, interests and requested travel dates. Due to this personalised approach, reservations are made specifically for each Traveller and may involve non-refundable commitments with accommodations, restaurants, activity providers and other partners. Availability and pricing may vary depending on seasonality, supplier conditions and confirmation timing.

Booking Confirmation

A booking is confirmed once the Traveller has:

accepted the proposed itinerary and quotation
paid the required deposit
received written confirmation from Safaar

Safaar reserves the right to adjust availability or pricing prior to confirmation if suppliers change conditions.

Responsibility of the Traveller

Travellers are responsible for ensuring that:

their passport and travel documents are valid
visa requirements are met where applicable
appropriate travel and medical insurance is obtained
personal health conditions are suitable for the planned activities

Safaar cannot be held responsible for issues arising from incomplete documentation or lack of insurance.

Changes by the Traveller

If the Traveller wishes to modify confirmed arrangements, Safaar will make reasonable efforts to accommodate the request.

However, changes may result in additional costs from suppliers or administrative adjustments. Any such costs will be communicated and must be accepted before modifications are confirmed.

Certain reservations may not be changeable once confirmed.

Changes by Safaar

Safaar reserves the right to adjust elements of the itinerary if necessary due to supplier availability, weather conditions, safety considerations or operational circumstances.

In such cases Safaar will always aim to provide an equivalent or enhanced alternative experience

Cancellation 30+ Days Before Travel

If cancelled within 30 days before the journey begins, 100% of the total travel price will be charged.

Cancellation Within 30 Days

If cancellation is requested 30 days or less before the journey begins, 100% of the total travel price will be charged.

Liability

Safaar acts as a designer and organiser of travel experiences and works with carefully selected independent service providers.

While Safaar takes great care in selecting partners, Safaar cannot be held liable for the acts, omissions, or performance of third-party suppliers such as hotels, guides, transport companies, or activity providers.

Safaar’s liability shall in all cases be limited to the amount paid by the Traveller for the services booked through Safaar.

Complaints

If the Traveller experiences any deficiency during the journey, this should be reported immediately to the relevant local service provider or Safaar so that a solution can be sought without delay.

Safaar and its partners will make every reasonable effort to resolve the situation promptly and ensure the continuation of the experience.

If the complaint cannot be resolved on-site, the Traveller must submit the complaint in writing to Safaar within 14 days after the end of the journey, including a clear description of the issue.

Complaints submitted after this period may not be considered.

force majeur

Safaar shall not be held liable for failure or delay in the performance of its obligations if such failure or delay results from events beyond its reasonable control.
These may include, but are not limited to:

natural disasters, extreme weather conditions, pandemics, government restrictions, political instability, strikes, transportation disruptions, or other unforeseen circumstances that make travel or the execution of services impossible or unsafe.

In such situations Safaar will make reasonable efforts to:

adjust the itinerary
postpone the journey
or offer alternative arrangements where possible

However, Safaar cannot guarantee refunds for services already paid to third-party suppliers where such suppliers enforce non-refundable policies.
Safaar will always make reasonable efforts to recover funds from suppliers and will pass on any recovered amounts to the Traveller where applicable.
Travellers are therefore strongly advised to obtain comprehensive travel and cancellation insurance to protect against unforeseen circumstances.